Shipping Policy

We aim to deliver your order safely and on time.

Order Processing

  • Orders are generally processed within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

  • Estimated delivery time is 3–7 business days depending on location.
  • Delivery timelines may vary due to courier delays, weather conditions, or remote locations.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Promotional offers or free shipping may apply on selected orders.

Order Tracking

Once your order is shipped, tracking information will be shared through email or SMS.

Returns Policy

Due to the nature of skincare products, returns are accepted only under specific conditions.

Eligible Returns

You may request a return if:

  • You received a damaged product.
  • You received the wrong product.
  • The product packaging was tampered with during delivery.

Return Request Timeline

  • Return requests must be made within 48 hours of receiving the order.
  • Customers may be asked to provide photos of the product and packaging for verification.

Return Conditions

  • Product must be unused.
  • Product must be returned in original packaging.
  • Returns may not be accepted for opened or used skincare items.

Refund Policy

  • Refunds are initiated after inspection and approval of the returned product.
  • Refunds are processed to the original payment method.
  • Refund processing time may take 5–7 business days.

Non-Returnable Items

The following products are not eligible for return:

  • Opened skincare products
  • Used products
  • Products purchased during special promotions or clearance sales

Contact for Support

For shipping, returns, or order-related assistance, customers can contact our support team through the Contact Us page.